Refund policy

Refund policy

  • is returned in good physical condition

  • The product is not damaged, altered, or abused

  • All original components are included

We reserve the right to deny refunds for products showing excessive wear, misuse, or damage beyond normal evaluation use.

3. Non-Refundable Situations

Refunds will not be issued for:

  • Requests submitted after 60 days

  • Products damaged due to improper use or failure to follow instructions

  • Normal sensations related to traction, stretching, or muscle adaptation

  • Subjective dissatisfaction after extended or improper use

  • Orders returned without prior authorization

Results vary by individual, and discomfort during early use does not qualify as a defect.

4. Return Authorization Required

All returns must be authorized first.

To request a return, contact us here: https://TryZenovia.com/pages/contact

Returns sent without authorization will be refused.

5. Return Shipping

Customers are responsible for:

  • Return shipping costs

  • Any customs or import-related fees

Original shipping fees are non-refundable.

We recommend using a tracked shipping method, as we are not responsible for lost or undelivered returns.

6. Refund Processing

Once the returned product is received and inspected:

  • Approved refunds are issued to the original payment method

  • Processing time: 5–10 business days

  • Banks or card issuers may take additional time to post the refund

7. Exchanges

We do not offer automatic exchanges.

Replacement units may be issued only in cases of verified manufacturing defects.

8. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photo or video evidence.

Failure to report damage within this timeframe may void eligibility for replacement.

9. Abuse & Fraud Prevention

Cerviva reserves the right to:

  • Limit or deny refunds for repeat refund behavior

  • Refuse service to customers abusing return policies

  • Flag accounts exhibiting suspicious activity

All decisions are final.

10. Chargebacks

Initiating a chargeback without contacting us first may result in:

  • Permanent account restriction

  • Loss of refund eligibility

  • Submission of evidence to the payment processor

We strongly encourage contacting support before escalating.

11. Final Sale Items

Items marked as Final Sale, promotional items, or clearance products are non-refundable.

12. Policy Acceptance

By completing a purchase on TryZenovia.com, you acknowledge and agree to this Refund & Return Policy in full.