Terms of service
Terms of Service
Last Updated: January 31, 2026
These Terms of Service (“Terms”) govern your use of https://TryZenovia.com and the purchase of products sold under the Zenovia brand.
Zenovia is a brand operated by Yannic Buchert, Austria-registered Sole Proprietorship.
By accessing or using this website, you agree to be bound by these Terms.
1. Company Information
Operator:
Yannic Buchert
(Sole Proprietorship / Einzelunternehmer)
Brand:
Zenovia
Registered Office:
Austria (European Union)
2. Eligibility
You must be at least 18 years old or have parental consent to use this website.
3. Products & Intended Use
Cerviva products are wellness and relaxation devices intended to support comfort and general neck tension relief.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Always follow usage instructions.
4. Medical Disclaimer
Cerviva products do not replace professional medical advice.
Consult a healthcare professional before use if you:
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Have spinal or neurological conditions
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Have had neck or spinal surgery
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Have herniated discs, implants, or metal hardware
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Are pregnant or have a serious medical condition
Use is at your own discretion and risk.
5. Assumption of Risk
By using SpineRestore products, you acknowledge and accept all risks associated with their use. Grey Studios is not liable for misuse or failure to follow instructions.
6. Orders & Payments
All prices are listed in GBP unless stated otherwise.
We reserve the right to refuse or cancel orders, correct errors, and limit quantities.
7. International Sales
You acknowledge that you are purchasing from an Austria-based business.
You are responsible for any applicable import duties, taxes, or local compliance requirements.
8. Shipping
Shipping times are estimates and not guarantees. Risk of loss transfers upon delivery.
9. Returns & Refunds
Refunds are governed by our separate Refund & Return Policy, which is incorporated by reference.
10. Intellectual Property
All branding, are the exclusive property of Zenovia
Unauthorized use is prohibited.
11. Prohibited Use
You agree not to misuse the website, submit false information, or engage in unlawful activity. We may terminate access for violations.
12. Disclaimer of Warranties
All products are provided “as is” and “as available.” Results vary by individual.
13. Limitation of Liability
To the fullest extent permitted by law, Grey Studios’ liability shall not exceed the amount paid for the product.
14. Indemnification
You agree to indemnify and hold harmless Grey Studios from claims arising from misuse or violation of these Terms.
15. Governing Law & Jurisdiction
These Terms are governed by the laws of Austria.
Disputes shall be subject to the jurisdiction of the competent courts in Austria, unless mandatory consumer laws require otherwise.
16. Changes to Terms
We may update these Terms at any time. Continued use constitutes acceptance.